PRZM — Towing Dispatch

Towing dispatch, driver ops, and impound management.

PRZM is the modern operating system for tow companies. Replace your dispatch board, paper logs, and disconnected tools with one streamlined platform — purpose-built for towers.

DISPATCH & CALL MANAGEMENT
Create, assign, and track tow calls in real time. Monitor driver location, ETA, and call status from a single dashboard. Manage consensual and non-consensual tows with intelligent filtering by status, priority, and account type. Terminal call statuses with detailed reason codes keep your records clean and auditable.

DRIVER APP
Drivers accept jobs on their phone, navigate to pickup, scan VINs with their camera, capture vehicle condition photos, and update call status with simple swipe gestures. No more radio chatter or phone tag — dispatchers see everything in real time.

IMPOUND MANAGEMENT
Track every impounded vehicle from intake to release. Automated storage fee calculations, hold enforcement, lien tracking, and structured release workflows replace your spreadsheets and sticky notes. Three-gate release system ensures nothing leaves the lot without proper authorization and payment.

VEHICLE INTELLIGENCE
VIN scanning with instant decode gives you year, make, model, and full vehicle specs on the spot. Photo-based condition capture creates a digital record from moment of first contact — essential for insurance claims, lien processing, and dispute resolution.

CLIENT PORTALS
Provide your municipal partners and insurance accounts with real-time vehicle search and inventory visibility. Reduce inbound calls, improve transparency, and build the trust that wins contract renewals.

DESIGNED FOR THE JOB
Towing isn't a desk job. PRZM is built for gloved hands, direct sunlight, and 3 AM calls. Large touch targets, fast load times, and workflows designed for speed — not complexity.

KEY FEATURES
- Real-time dispatch with driver GPS tracking
- VIN scan and decode via phone camera
- Vehicle condition photo capture
- Automated impound and storage fee tracking
- Lien processing and hold management
- Structured release workflows with compliance audit trail
- Municipal and account inventory portals
- Push notifications for calls and status changes
- Multi-company support

PRZM is free for tow operators. Get started at goprzm.com.