OMNI Service

Introductions OMNI Service

OMNI Service is an internal mobile application designed to support service engineers in managing, repairing, and maintaining Omnic parcel locker devices.

The app provides engineers with all the tools they need to efficiently handle service tasks in the field — from task assignment to work completion and reporting.

Key features:

• Secure login for authorized service engineers
• Service requests management
– View available and assigned service tasks
– Assign tasks to yourself
– Review task details and priority

• Device location and navigation
– View parcel locker locations on an interactive map
– Quickly identify the service point before arrival

• On-site service checklist
– Step-by-step checklist to ensure all required inspections are completed
– Progress-based validation to prevent incomplete work

• Photo and video confirmation
– Capture photos or videos as proof of completed work when required

• Spare parts and components tracking
– Access a full list of parcel locker components (screen, printer, scanner, antenna, and more)
– Specify performed actions for each component: installation, replacement, or removal
– Indicate quantities and confirm changes

• Comments and service notes
– Add detailed comments related to performed work or detected issues

• Task completion and approval
– Submit service results only after all required steps are completed
– Confirm successful completion of the service task

Purpose:

This application serves as a professional tool that helps Omnic service engineers effectively manage their daily work, maintain device quality, and ensure consistent service standards across all locations.